Request a Non-Emergency Service Call

If you do not have heat or hot water or you are a commercial refrigeration customer with food product in a non-functional piece of equipment, we consider this to be an emergency rather than a "typical" service call. We would like to treat your needs with a greater sense of urgency. For these circumstances, please call us at (508) 228-0920. For other non-emergency service requests please enter the necessary information for your request below or call us to make an appointment. Thank you.

What is the reason for your service request? I would like a "routine" check done on my system. My air conditioning is not cooling properly. My commercial refrigeration equipment is not operating properly.

Other:



NOTE:We do not repair household appliances (including window mounted air conditioning units). May we recommend that you call either 02554 Services at (508) 228-7050 or J.D. Appliance Service at (508) 228-1687? Thank you.

What kind of Heating/Cooling System do you have?

Electric
Propane Gas
Oil
Boiler
Furnace
Radiators
Infloor Heating
Warm Air Heat
Air Conditioning/Heat Pump
Humidification
Dehumidification
Solar
Geothermal System
Chiller System
I don't know

Other:



What kind of Commercial Refrigeration equipment do you have that needs servicing?



Home/Business Owner Name:

Address of Nantucket Home/Business:

Homeowner's Telephone Number:

Homeowner's Email Address:


Would you like us to call or email regarding your HVAC needs?
Call
Email

Is there more than one building located at this address?
Yes
No
If yes, how many are there?


Which building(s) require(s) our service at this time (ie. main house, cottage, etc.)? If you are a Commercial Refrigeration Customer, which building is your equipment located in?




NOTE: If you are a Commercial Refrigeration Customer, please skip forward to the "Billing Information" section of this page. Thank you.

Who is currently living in the house/building?
Homeowner
Tenant
Unoccupied at this Time

If you have a tenant, we will need to contact them to gain access to the building. Builder/Contractor/Caretaker's Name (if applicable):

Builder/Contractor/Caretaker's Phone Number (if applicable):

Would you prefer that all future service requests come from you?

Yes
No

Is your tenant authorized to request a service call on your behalf?
Yes
No

If the house is not occupied, do you have a caretaker?
Yes
No

Caretaker's Name (if applicable):

Caretaker's Phone Number (if applicable):


Is your caretaker authorized to request a service call or authorize work to be done on your system on your behalf?
Yes
No

Who installed the system that you are requesting Service on?
Harold R. Whelden Heating & Refrigeration, Inc.
Other (please list contractor's name if known):
Other:


Billing Information:
Name:

Address:

Telephone Number:

Email Address:


Would it be acceptable with you for us to email your invoice to you in .pdf format rather than mailing it to you?
Yes
No

How did you hear about us?
I am an established customer.
I was referred by a Friend/Family Member.
I was referred by another Contractor.
I found you listed in the Telephone Book.
I was directed to you via Internet Advertising.
I heard your ad on the radio.
I saw your ad in the newspaper.
Other:


If you were referred to us by someone, we would like to express our thanks to them. Would you mind telling us who referred you to us? Thank you.



Is there any additional information that we need to have about your service needs today?

Submit Service Request